- No Refund Policy
As the packaging design services provided by OptiCore LLC are customized based on specific client requirements, all services are considered one-time engagements.
In principle, refunds are not available once payment has been made and the provision of services has commenced.
Clients are advised to carefully review the service details, pricing, scope of design, delivery methods, and relevant requirements prior to purchase.
- Customized Services
Packaging design is a personalized, bespoke service. Once design work begins, it is executed based on the requirements submitted by the client; therefore, clients may not request a refund due to changes in personal preference, project cancellation, altered requirements, or dissatisfaction with the design concepts.
If the order includes a specified number of revisions, clients may submit revision requests in accordance with the terms of the purchased service.
- Delivery Issues
Please contact us promptly if you fail to receive the design files, if the download link is non-functional, or if the delivered files contain significant technical issues.
Upon confirming a delivery or technical issue, OptiCore LLC will provide assistance—such as resending files or resolving the technical problem—within reasonable limits.
- Legal Exceptions
This refund policy applies to the extent permitted by law. Any refunds, cancellations, or other consumer rights mandated by applicable laws are not excluded or limited by this policy.
- Contact Us
If you have any questions regarding your order or this refund policy, please contact us using the details provided on our website.
Company Name: OptiCore LLC
Company Address: 3513 N Fortune Cir
Wasilla, AK 99654