Welcome to the OptiCore LLC website and its associated packaging design services. By accessing this website, purchasing services, or using our services, you acknowledge that you have read, understood, and agreed to the following terms and conditions.
- Nature of Services
OptiCore LLC provides packaging design and related digital design services.
Unless explicitly stated otherwise on the order page, all services are “One-Time Services” and do not constitute subscription-based or ongoing services.
The scope of services, design parameters, file delivery formats, and the number of included revisions are governed by the specific order or service description at the time of purchase.
- Payment Terms
Clients must complete payment at the prices displayed on the website before services commence.
Once payment is successfully processed, we will begin providing services based on the design requirements submitted by the client.
Clients are responsible for providing accurate and complete design materials, including but not limited to product information, text content, dimensions, branding elements, images, and other necessary assets.
Delays caused by the client’s failure to provide materials or feedback in a timely manner shall not be considered a failure by OptiCore LLC to fulfill its service obligations.
- No-Refund Policy
As packaging design is a customized digital service tailored to specific client needs, all service fees are non-refundable once payment has been made and services have commenced, unless otherwise mandated by applicable law.
Clients should carefully review the service details, pricing, design scope, and revision limits prior to purchase.
Refunds will not be granted based on changes in personal preference, shifts in project requirements, or alterations to the design direction.
- Intellectual Property Rights
Intellectual property rights regarding trademarks, logos, product images, text, branding assets, and other content provided by the client to OptiCore LLC remain the property of the client or their respective legal rights holders.
Clients confirm that they possess the legal right to use any materials provided to us and warrant that such materials do not infringe upon the intellectual property rights, privacy rights, or other legal rights of any third party.
Regarding final design deliverables created originally by OptiCore LLC based on a client order and paid for in full, the client acquires the corresponding usage rights upon completion of payment, unless otherwise agreed upon in the order.
OptiCore LLC retains all rights to the general design methodologies, techniques, templates, workflows, and non-client-exclusive elements utilized during the design process. Unless otherwise expressly requested by the client or required by law, OptiCore LLC may use completed design work for its portfolio, website, marketing, or promotional purposes. Clients who do not wish for their projects to be publicly displayed may make such a request prior to placing an order or at the commencement of the project.
- Client Approval
The client is responsible for reviewing all information in the final design, including but not limited to:
Product names and descriptions;
Spelling and text content;
Dimensions and specifications;
Barcodes and QR codes;
Contact information;
Trademarks and branding information;
Print-related information.
Once the client has approved the final design, additional fees may apply for redesigns, modifications, or reproduction necessitated by errors in the information provided by the client or errors within the content approved by the client.
- Governing Law
These terms and the relationship between the client and OptiCore LLC arising from the services shall be governed by and construed in accordance with applicable U.S. federal law and the laws of the State of Alaska, without regard to conflict of law principles.
- Dispute Resolution
In the event of any dispute between the client and OptiCore LLC, the parties shall first attempt to resolve the matter through good-faith negotiation.
If the dispute cannot be resolved through negotiation, the parties may pursue other lawful dispute resolution methods, including—where applicable—mediation, arbitration, or litigation in a court of competent jurisdiction.
Unless otherwise required by applicable law, any lawsuit or legal proceeding shall be brought before a court of appropriate jurisdiction.
- Limitation of Liability
To the maximum extent permitted by applicable law, OptiCore LLC shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use or inability to use this website, the services, or the design deliverables, including but not limited to loss of profits, business interruption, loss of sales, or loss of goodwill.
To the maximum extent permitted by applicable law, the aggregate liability of OptiCore LLC arising from any specific order or service shall not exceed the amount actually paid by the client to OptiCore LLC for that specific service.
Nothing in these terms is intended to exclude or limit liability that cannot be excluded or limited under applicable law.
9. Force Majeure
We shall not be liable for any delay in service or failure to perform resulting from events beyond OptiCore LLC’s reasonable control, including but not limited to natural disasters, network failures, system malfunctions, government actions, public emergencies, or service interruptions caused by third parties.
- Changes to These Terms
OptiCore LLC may update these terms based on business needs or changes in applicable laws. Updated terms will be posted on this website.
Continued use of this website or purchase of services by the customer constitutes acceptance of the updated terms.