Thank you for choosing OptiCore LLC. As we provide customized design services rather than selling physical goods, the following refund and return policy applies to all service orders.

  1. No Refunds

The design services provided by OptiCore LLC are customized creative services. Each project is uniquely crafted based on client requirements, involving the investment of design time, creative resources, and professional expertise.

Therefore:

Refunds are not available for any design service order once payment has been confirmed and production has commenced.

Please verify project requirements, service details, and relevant information before purchasing our services.

  1. No Returns

Since our services do not involve the delivery of physical goods:

We do not accept return requests of any kind.

Design deliverables are provided electronically; there is no process for returning physical products.

  1. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

If processing has not yet begun, we will evaluate the cancellation request based on the specific circumstances;
Once design work has started, the order is considered to be in the execution phase and cannot be cancelled or refunded.

  1. Design Revisions

We value customer satisfaction and provide reasonable design adjustments as agreed upon in the order.

The scope of revisions is limited to:

Adjustments within the scope of the initial requirements;
Refinement of text, information, or details;
Revisions consistent with the terms agreed upon by both parties.

The following situations do not constitute grounds for a refund:

Change in design direction by the client;
Changes in personal preference;
New requirements not previously specified;
Subjective dissatisfaction after the design is completed.

  1. Contact Us

If you have any questions regarding your order or our services, please contact our customer support team:

Company: OptiCore LLC

Address: 3513 N Fortune Cir
Wasilla, AK 99654

Email:
[email protected]
[email protected]

Thank you for your understanding and support of OptiCore LLC’s customized design service policies. We remain committed to providing you with a professional, high-quality design experience.